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October 26, 2016 02:00 pm GMT
Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and understanding about the customer. The company wants to make sure that everyone involved has the whole picture of the customer experience and hopesto provide assistancewhenever and wherever people… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/6c1LyUZW8bs/
Zendesk expands beyond the help desk
Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and understanding about the customer. The company wants to make sure that everyone involved has the whole picture of the customer experience and hopesto provide assistancewhenever and wherever people… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/6c1LyUZW8bs/
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