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October 12, 2016 10:00 pm

Most Drivers Who Own Cars With Built-in GPS Systems Use Phones For Directions - Mostly Out of Frustration

According to a new survey, many new car owners use their phones for directions despite their cars coming with built-in navigation systems. These users do it out of frustration, the survey added. CNN adds: The market research firm J.D. Power and Associates surveyed owners of new vehicles after the first 90 days of ownership. They were asked about all kinds of new in-vehicle technology including navigation, entertainment and safety technologies like lane-keeping assistance and automatic braking. For the most part, the survey found, people are relatively satisfied with the technology in their cars. On a 1,000 point scale, the average satisfaction score was 730. Navigation systems rated the worst with an average score of 687. Almost two-thirds of new vehicle owners with a built-in navigation reported using their smartphone or a portable navigation device to find their way at least some of the time. Nearly a third of those with built-in navigation used it for less than two weeks before giving up on it and using their phone or another portable device, according to J.D. Power. And more than half of people with built-in navigation systems never used them at all, according to the survey.

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