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September 16, 2016 02:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/YEwc7KA3qs0/apple-is-still-ignoring-one-of-the-biggest-iphone-engineering-flaws-of-all-time-touch-dise
Apple Is Still Ignoring One of the Biggest iPhone Engineering Flaws of All Time: 'Touch Disease'
Jason Koebler, writing for Motherboard: As Apple is preparing to ship its brand new iPhone, the company continues to ignore one of the biggest hardware defects to ever plague its smartphone line. Just two years after it was released, the touchscreens of thousands upon thousands of iPhone 6 Pluses are completely losing their functionality under normal use, which experts say is the long-term effect of the engineering flaw that gave us "bendgate." By most accounts, dead touchscreens have become an iPhone 6 Plus epidemic, and yet the company has not commented on it, leaving consumers uninformed and harming independent repair businesses. In many cases, Apple has charged hundreds of dollars to replace a broken phone with a refurbished one that is subject to the same engineering defect that caused the phone to break in the first place. A lawsuit has been filed against Apple, claiming the company "has long been aware of the defective iPhones," but continues to do nothing about it. "Notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests," the lawsuit reads. "Many other iPhone owners have communicated with Apple's employees and agents to request that Apple remedy and/or address the Touchscreen Defect and/or resultant damage at no expense. Apple has failed and/or refused to do so." As for how many iPhones are affected by this? It's hard to tell for sure. But according to an Apple Insider report that cites anonymous Genius Bar employees at four large Apple stores, 11 percent of all iPhone-related service issues at those stores were related to Touch IC problems, and Touch IC issues made up about a third of all iPhone 6 Plus-related problems at those stores.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/YEwc7KA3qs0/apple-is-still-ignoring-one-of-the-biggest-iphone-engineering-flaws-of-all-time-touch-dise
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