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July 21, 2016 01:00 am GMT
Since the early 2000s, brands have experimented with social media platforms to communicate with customers and prospects — first through weblogs, then eventually through social networks like Facebook and Twitter. Although the capabilities and sophistication have continued to evolve, social media has remained a platform to facilitate human-to-human communication. Then the robots moved in. Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/a0DKcgCor_c/
Why and how chatbots will dominate social media
Since the early 2000s, brands have experimented with social media platforms to communicate with customers and prospects — first through weblogs, then eventually through social networks like Facebook and Twitter. Although the capabilities and sophistication have continued to evolve, social media has remained a platform to facilitate human-to-human communication. Then the robots moved in. Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/a0DKcgCor_c/
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