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July 5, 2016 07:43 am PDT
Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/y7O83NxIxwQ/customer-support-is-deliberate.html
Customer support is deliberately unbearable (unless you complain in public)
Companies that lock you in with long-term contracts (mobile phones) or have a monopoly over your business (cable) carefully calculate exactly how terrible their customer service can be before you incur the pain of trying to get out of your contract or find an alternative. (more…)
Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/y7O83NxIxwQ/customer-support-is-deliberate.html
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