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June 24, 2016 02:00 am
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/Ld0TXk0kJ74/comcast-admits-it-incorrectly-debited-1775-from-account-tells-customer-to-sort-it-out-with
Comcast Admits It Incorrectly Debited $1,775 From Account, Tells Customer To Sort It Out With Bank
An anonymous reader writes from a report via The Consumerist: Consumerist reader Robert is fighting with Comcast over a $1,775 early termination fee that should not have been assessed after he tried to cancel his business-tier service with the company. Comcast itself has even admitted that the money should not have been debited from Robert's bank account, but now says it's his responsibility to sort the mess out with his bank. The Consumerist reports: "In an effort to save money in 2014, Robert called to have their service level downgraded to a more affordable rate. Shortly thereafter, correctly believing that he was out of contract, he cancelled his Comcast service. That should have been the end of the story, but only weeks after closing the Comcast account, the boys from Kabletown decided that Robert was not out of contract, debiting $1,775.44 from the checking account tied to the Comcast service. Skip forward to Jan. 2015 -- two months after being told he'd get made whole; still no check. Robert says that when he called Comcast, 'the rep actually laughed when I told her I didn't get a check yet. She said it would take three months.'" Two calls later, one in June 2015 and one in Jan. 2016, Robert still didn't receive the check even after being reassured it was coming. More recently, he received an email from someone at Comcast "Executive Customer Relations," saying: "I understand you're claiming that someone advised you Comcast would send a refund check for the last payment that was debited but this is generally not the way we handle these situations. [...] For your situation, you would have to dispute the payment with your bank." Good news: The Consumerist reached out to Comcast HQ and a Comcast rep wrote back. "More information just came in," reads the email, which explains that an ETF credit was applied to his account in Dec. 2014, but "through some error the refund check never generated." Comcast is reportedly sending the check for real this time.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/Ld0TXk0kJ74/comcast-admits-it-incorrectly-debited-1775-from-account-tells-customer-to-sort-it-out-with
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