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June 23, 2016 08:00 am GMT
As companies try to move to more of a self-service type of approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a problem or making a buying decision. Today, Salesforce released an update to its Community Cloud service that makes it easier for community managersupdate pages and put the right… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/23m741UGwKQ/
Salesforce Communities update shoots for simplification and personalization
As companies try to move to more of a self-service type of approach to customer service, online forums become more important than ever to help users find the right answers quickly, whether troubleshooting a problem or making a buying decision. Today, Salesforce released an update to its Community Cloud service that makes it easier for community managersupdate pages and put the right… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/23m741UGwKQ/
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