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May 26, 2016 08:00 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/lG8eIIxkYVQ/
The omnichannel customer experience is poised to take off in regulated industries
The omnichannel customer experience is nothing new, especially in the consumer and retail industries. Many companies and brands are using data and automation technologies to engage seamlessly with their customers at any time and place and across any device. At the same time, omnichannel doesn’t mean digitizing every aspect of the customer journey without regard to which channel is… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/lG8eIIxkYVQ/
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