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May 10, 2016 05:32 pm GMT
Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/xnARYCkcSjM/
Customer support via SMS is about to get a lot easier, courtesy of Zendesk
Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/xnARYCkcSjM/
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