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May 8, 2016 01:00 am GMT
In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers. And this system worked until social media gave every average “Joe” the same power as society’s… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/EVzk56rcnhs/
Bots,Messenger and thefuture of customer service
In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers. And this system worked until social media gave every average “Joe” the same power as society’s… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/EVzk56rcnhs/
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