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April 13, 2016 11:19 am PDT

How to: apologize

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In An Exploration of the Structure of Effective Apologies, written by business school academics from Ohio State and Eastern Kentucky U and published in Negotiation and Conflict Management Research, the authors report on two studies that trace the reactions of 755 subjects to apologies based and report on the six factors most likely to assuage a wounded party. (more…)


Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/1d5jGtB9nlc/how-to-apologize-2.html

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