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April 12, 2016 06:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/FtWwfxgw5cw/facebook-launches-agents-on-messenger-platform-with-chatbots
Facebook Launches 'Agents On Messenger' Platform With Chatbots
Josh Constine, reporting for TechCrunch: Facebook will now allow businesses to deliver automated customer support, ecommerce guidance, content, and interactive experience through "Bots on Messenger", Facebook's term for chatbots. By providing utility through its huge developer and business ecosystem, Facebook could boost loyalty with Messenger, one-up SMS, and keep up chat competitors like Kik, Line and Telegram that have their own bot platforms. Beyond just text, chatbots will be able to respond with structured messages that include images, links, and call to action buttons. These could let users make a restaurant reservation, review an ecommerce order, and more. Facebook is not the only company -- let alone the first -- which has a bot store. Messaging apps Telegram and Kik offer similar functionalities. Popular communication service Slack has also been ramping up its efforts around bots and figuring out different ways to enhance its customers' experience. Two weeks ago, Microsoft also announced a bot platform.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/FtWwfxgw5cw/facebook-launches-agents-on-messenger-platform-with-chatbots
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