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March 30, 2016 04:00 pm GMT
Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India, don’t use email like the Western world. Strange to think about for those of us accustomed to emailing back and forth sincethemid-90’s, but much of China doesn’t… Read More
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/deULpCyQnx0/
Uber switches the help desk to in-app support for parts of the world that dont believe in email
Uber’s help desk has relocated from email communications to within the app. The reason? Many parts of the world where Uber is keen on gaining a large chunk of the market share, such as China and India, don’t use email like the Western world. Strange to think about for those of us accustomed to emailing back and forth sincethemid-90’s, but much of China doesn’t… Read MoreOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/deULpCyQnx0/
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