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October 29, 2015 04:00 pm
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/pfGiFfy9fbs/google-fiber-goes-down-during-world-series-credits-kc-2-days-of-service
Google Fiber Goes Down During World Series, Credits KC 2 Days of Service
kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service. When was the last time a telecom provider gave you a discount on your bill without you asking for it?The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/pfGiFfy9fbs/google-fiber-goes-down-during-world-series-credits-kc-2-days-of-service
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