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October 19, 2015 02:00 am
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/BnvDaYIA7z4/ask-slashdot-good-subscription-based-solution-for-pc-tech-support
Ask Slashdot: Good Subscription-Based Solution For PC Tech Support?
New submitter byrddtrader writes: My parents are getting close to the their 70s and neither one of them is particularly tech savvy. Since my teenage years I have been tech support for the family, but now that I am older I can not be at their beck and call every time they inadvertently download something they should not, or the printer stops working. Given the amount of time that I have worked with them I don't feel that it is realistic that I will be able to convey the information they need to become self-sufficient. What I am looking for is a service that will be able to assist with any software PC related issues, viruses, printers and the like. Currently they are using a tech firm out of India (iYogi) that does unlimited support for a few hundred per year per machine -- which is fine, though they are big on the up-sell. They tend to push their own virus protection software, and attempted to sell my Dad, who has 500Mb of documents, a 3Tb external hard drive because they said he needed it. Currently the computers they use are ones I have built. Maybe the best solution would be store-bought PCs that offer additional tech support at a price. Any thoughts would be appreciated.Read more of this story at Slashdot.
Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/BnvDaYIA7z4/ask-slashdot-good-subscription-based-solution-for-pc-tech-support
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