Uber explains why accurately showing all cars in its app is 'not always possible'

Uber's app is a lot more complicated than it seems

The company has responded to claims that it shows users of its app "phantom cars" that don't actually exist, saying the reason why a driver's location may not always be accurately reflected in the passenger app is due to factors like latency, driver safety and desire to maintain a good user experience within the app.

Uber's statements were in response to a report from two researchers that surfaced on Vice Monday. It quoted Uber employees who said the way the Uber app shows cars is a "visualization" more akin to a "screensaver" than an actual representation of where the cars are. The report also cited a video, made by an Uber driver, who attempts to demonstrate the inaccuracies of the app. Read more...