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July 8, 2015 02:00 pm

Time Warner Cable Owes $229,500 To Woman It Would Not Stop Calling

HughPickens.com writes: Reuters reports that a Manhattan federal judge has ruled Time Warner Cable must pay Araceli King $229,500 for placing 153 automated calls meant for someone else to her cellphone in less than a year, even after she told them to stop. King accused Time Warner Cable of harassing her by leaving messages for Luiz Perez, who once held her cellphone number, even after she made clear who she was in a seven-minute discussion with a company representative. Time Warner Cable countered that it was not liable to King under the federal Telephone Consumer Protection Act, a law meant to curb robocall and telemarketing abuses, because it believed it was calling Perez, who had consented to the calls. In awarding triple damages of $1,500 per call for willfully violating that law, U.S. District Judge Alvin Hellerstein said "a responsible business" would have tried harder to find Perez and address the problem. While Time Warner argued that they were unaware King ever asked to be on the company's "do not call list," Hellerstein determined, "there is no doubt King made this revocation." He wrote that the company "could not be bothered" to update King's information, even after she filed suit against TWC in March of 2014. The judge said 74 of the calls had been placed after King sued and that it was "incredible" to believe Time Warner Cable when it said it still did not know she objected. "Companies are using computers to dial phone numbers," says King's lawyer Sergei Lemberg. "They benefit from efficiency, but there is a cost when they make people's lives miserable. This was one such case."

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