Sources Contact Advanced Search Tutorials

An Interest In:

Web News this Week

Search Archive

Some of Our Sources

View All Sources

Help Webnuz

Referal links:

June 14, 2015 06:00 pm

Ask Slashdot: Dealing With Service Providers When You're an IT Pro?

New submitter username440 writes: So, a lot of us will have been here: You have a problem with your ISP, cable TV, cellphone whatever technology and you need to call the provider. Ugh. Foreign call centers, inane fault-finding flowcharts (yes, I have turned it off and on again) and all the other cruft that you have to wade through to get to someone with the knowledge to determine that YOU in fact also have a degree of knowledge and have a real problem. Recently I had a problem with my ISP, where the ISP-provided "modem" — it's a router — would lock up at least 3 times per day. I had router logs, many hundreds of Google results for that model and release of hardware showing this as a common problem, and simply wanted the ISP to provide a new router (it's a managed device). I replaced the router with a spare Airport Extreme and the problems disappeared, to be replaced with a warning from the ISP that they could't access my managed device" and the connection is provided contingent to using THIER router. However my point was to prove that their router is at fault. How do you fare when trying to get through to a service provider that they actually DO know something in the field? How do you cut through the frontline support bull*hit and talk to someone who knows what they are doing? Should there be a codeword for this scenario?

Slashdot

Slashdot was originally created in September of 1997 by Rob "CmdrTaco" Malda. Today it is owned by Geeknet, Inc..

More About this Source Visit Slashdot