Comcast CEO: We Don't Wake Up Trying to Be Hated

Comcast's CEO wants customers to know that its title as the second-most hated company in the U.S. is not one it tries to earn

Speaking at Recode's Code Conference on Wednesday, Brian Roberts discussed the cable provider's poor customer-service reputation.

"We don't wake up every day, and go to work and say, 'We want to be hated,'" he said in response to a question from a person in the crowd.

Roberts shifted the blame onto other companies, explaining that Comcast is the most consumer-facing company in the industry

Comcast CEO Brian Roberts says the reason people hate his company = They take the flack when other companies raise their prices #codecon

— Jessica Guynn (@jguynn) May 28, 2014 Read more...