Lululemon Will No Longer Ban Customers Who Resell Items

Lululemon Athletica Inc., the yoga-wear maker that recalled pants last year that were too sheer, said it will no longer ban some customers who have resold items of clothing from shopping in its online store.

The retailer came under fire after shoppers complained that the company would no longer ship online orders to some customers who had resold used items on sites such as EBay Inc. Lululemon's online customers only have 14 days after the delivery date to return items, which also must be unworn and have the tags still attached.

Lululemon's policy was intended to block large amounts of inventory from being bought and resold at higher prices, Therese Hayes, senior vice president of communications and sustainability, wrote in an e-mailed statement today. The company heard last week from unhappy shoppers who were blocked from buying online. Read more...