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February 19, 2014 05:15 pm GMT
Small businesses, by definition, are lean. With a price tag that includes license renewals, maintenance and upgrades to servers and IT support, the costs of adopting enterprise-grade software and services has been prohibitive for most SMBs, posing a potential threat to delicate profit margins. More recently, however, thanks to increasing access to broadband, the proliferation of connected mobile devices, and the rise of cloud services, this has begun to change. Today, with access to the cloud and affordable SaaS-based solutions fast increasing, small businesses are adopting the kind of services and tools that were once reserved for their enterprise counterparts in droves. It’s happening across the board, from business apps, securitya and CRM to BI, accounting and telecommunications. Y Combinator-backed Weave is one of a growing set of companies looking to capitalize on this trend and bring modern software and services to the millions of small businesses that have traditionally been underserved by big players. Launching officially today, Weave is on a mission to help small and medium-sized businesses upgrade their telecom systems and connect the many disparate services they use in day-to-day operations under one roof. Dubbing itself a “new kind of phone company,” Weave’s software integrates with the existing CRM systems used by small businesses — particularly dentists, accountants and chiropractors — and provides access to voice, SMS and email services within one package and interface. Communication is critical to small businesses and small practices, as customers today have increasingly high expectations when it comes to support. For small businesses, creating fluid communication lines are part of offering that extra level of support that can increase loyalty and become the difference between gaining a customer or losing one. For businesses that revolve around the phone, like dental practices for example, it’s the little stuff. They want to know who their customers are when they call, they want access to communication histories, and they need to be able to quickly and effectively communicate with them, market to them and offer support at any time. This is where Weave comes in, as it aims to provide small businesses with the kind of tools they need to offer this level of support in less time and without training. Because founders Brandon Rodman, Jared Rodman, and Clint Berry have prior experience in the market and because it happens to be one that has been ignored by enterprise vendors, since launch, Weave has
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/zxdhi7nVt9o/
An AT&T For Dentistry? Y Combinator-Backed Weave Launches To Bring Modern Telecom To SMBs
Small businesses, by definition, are lean. With a price tag that includes license renewals, maintenance and upgrades to servers and IT support, the costs of adopting enterprise-grade software and services has been prohibitive for most SMBs, posing a potential threat to delicate profit margins. More recently, however, thanks to increasing access to broadband, the proliferation of connected mobile devices, and the rise of cloud services, this has begun to change. Today, with access to the cloud and affordable SaaS-based solutions fast increasing, small businesses are adopting the kind of services and tools that were once reserved for their enterprise counterparts in droves. It’s happening across the board, from business apps, securitya and CRM to BI, accounting and telecommunications. Y Combinator-backed Weave is one of a growing set of companies looking to capitalize on this trend and bring modern software and services to the millions of small businesses that have traditionally been underserved by big players. Launching officially today, Weave is on a mission to help small and medium-sized businesses upgrade their telecom systems and connect the many disparate services they use in day-to-day operations under one roof. Dubbing itself a “new kind of phone company,” Weave’s software integrates with the existing CRM systems used by small businesses — particularly dentists, accountants and chiropractors — and provides access to voice, SMS and email services within one package and interface. Communication is critical to small businesses and small practices, as customers today have increasingly high expectations when it comes to support. For small businesses, creating fluid communication lines are part of offering that extra level of support that can increase loyalty and become the difference between gaining a customer or losing one. For businesses that revolve around the phone, like dental practices for example, it’s the little stuff. They want to know who their customers are when they call, they want access to communication histories, and they need to be able to quickly and effectively communicate with them, market to them and offer support at any time. This is where Weave comes in, as it aims to provide small businesses with the kind of tools they need to offer this level of support in less time and without training. Because founders Brandon Rodman, Jared Rodman, and Clint Berry have prior experience in the market and because it happens to be one that has been ignored by enterprise vendors, since launch, Weave hasOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/zxdhi7nVt9o/
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