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December 11, 2013 08:31 pm GMT
Normally a report of a web services outage goes like this: web service goes down, reporter writes post, hits publish, web service comes right back up. But that doesn’t appear to be the case for Yahoo Mail, which has been down for some users for well over 24 hours, and in some cases nearly two days, if the reports on Twitter and those rolling into our tips inbox are to be believed. According to these reports, users have been seeing messages about “scheduled maintenance.” Yahoo’s Customer Care account @YahooCare confirmed this partial outage yesterday afternoon, and said that a fix was expected to arrive by 1:30 PM PT. The account also noted that users experiencing the outage could access their email via tablet or smartphone instead in the meantime. However, based on the growing number of complaints on Twitter and via TechCrunch tips, it appears the issue has not yet been addressed as promised. “Yahoo mail has been down for 48 hrs. Literally unable to even check your inbox period,” wrote one unsatisfied customer. Another claims, “mine was down all last week.” Though every web service has its issues – even Gmail this September experienced a “slowdown” where email arrivals were delayed – the company was perhaps more diligent in updating its users about the problems through itsApps status dashboard, where regular updates provided the current status of the problem. Yahoo, meanwhile, has posted a couple of tweets. The latest, acknowledging the ongoing problem, was posted after we reached out to Yahoo for comment. We’re aware that some of our users are unable to access Yahoo Mail. We are aiming to restore all access by 1:30pm PT. Apologies. — Yahoo Customer Care (@YahooCare) December 10, 2013 Yahoo Mail may be a free webmail service that most use for personal emails, but that doesn’t mean that it’s not mission-critical for some of its users. It may not be powering business communications on the scale of something like Microsoft Exchange or Google Apps, but a multi-day outage still needs to be communicated about and addressed in a more upfront fashion, which Yahoo has so far failed to do. Yahoo Small Business Website Deactivations Overwhelm Customer Service The issues with customer service and communications are not limited to Yahoo Mail, it seems. For example, the company is also currently dealing with the fallout from its recent shuttering of email and web hosting services
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/gXXY1ZVNZZU/
Trouble At Yahoo: Partial Webmail Outage Hits Day Two, Surprise Small Business Websites Shutdowns Anger Customers
Normally a report of a web services outage goes like this: web service goes down, reporter writes post, hits publish, web service comes right back up. But that doesn’t appear to be the case for Yahoo Mail, which has been down for some users for well over 24 hours, and in some cases nearly two days, if the reports on Twitter and those rolling into our tips inbox are to be believed. According to these reports, users have been seeing messages about “scheduled maintenance.” Yahoo’s Customer Care account @YahooCare confirmed this partial outage yesterday afternoon, and said that a fix was expected to arrive by 1:30 PM PT. The account also noted that users experiencing the outage could access their email via tablet or smartphone instead in the meantime. However, based on the growing number of complaints on Twitter and via TechCrunch tips, it appears the issue has not yet been addressed as promised. “Yahoo mail has been down for 48 hrs. Literally unable to even check your inbox period,” wrote one unsatisfied customer. Another claims, “mine was down all last week.” Though every web service has its issues – even Gmail this September experienced a “slowdown” where email arrivals were delayed – the company was perhaps more diligent in updating its users about the problems through itsApps status dashboard, where regular updates provided the current status of the problem. Yahoo, meanwhile, has posted a couple of tweets. The latest, acknowledging the ongoing problem, was posted after we reached out to Yahoo for comment. We’re aware that some of our users are unable to access Yahoo Mail. We are aiming to restore all access by 1:30pm PT. Apologies. — Yahoo Customer Care (@YahooCare) December 10, 2013 Yahoo Mail may be a free webmail service that most use for personal emails, but that doesn’t mean that it’s not mission-critical for some of its users. It may not be powering business communications on the scale of something like Microsoft Exchange or Google Apps, but a multi-day outage still needs to be communicated about and addressed in a more upfront fashion, which Yahoo has so far failed to do. Yahoo Small Business Website Deactivations Overwhelm Customer Service The issues with customer service and communications are not limited to Yahoo Mail, it seems. For example, the company is also currently dealing with the fallout from its recent shuttering of email and web hosting servicesOriginal Link: http://feedproxy.google.com/~r/Techcrunch/~3/gXXY1ZVNZZU/
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