Company Tries to Fine Customer $3,500 for Leaving Negative Review Online

We all know we’re supposed to read the Terms and Conditions before we agree to anything, but few people ever do so. Unfortunately, that means companies can slip whatever they want in there. Case in point: the website Kleargear.com has a clause in their terms of sale that allows them to harass customers who “negatively impact” their business.

Currently, the website is using this obscure non-disparagement clause to target a customer who left a bad review on a separate site, ripoffreport.com. Jen Palmer, the customer in question, did business with Kleargear years ago but never actually received the package she ordered. Paypal automatically cancelled the transaction after 30 days, and when she efforts to get in touch with Kleargear proved completely unsuccessful, Palmer went to ripoffreport.com to vent her frustrations. Read more...