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July 30, 2013 10:09 pm GMT
Early last year, the team behind mobile chat app Yobongo was acquired by calendar- and photobook-printing company Mixbook, where it led development efforts for Mixbook's iPhone app Mosaic. Now Yobongo co-founder Caleb Elston is announcing that he, along with two other members of the Mosaic team, is working on a new startup called Delighted.Elston said Delighted is trying to solve a big problem the fact that businesses don't get any feedback from most of their customers. Usually, they'll interact with the 5 to 10 percent who need customer support, or who post complaints and questions on Facebook and Twitter, but from everyone else there's silence.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/KIWocOheL9M/
Yobongo Co-Founder Caleb Elston Aims To Reinvent Customer Feedback With New Startup Delighted
Early last year, the team behind mobile chat app Yobongo was acquired by calendar- and photobook-printing company Mixbook, where it led development efforts for Mixbook's iPhone app Mosaic. Now Yobongo co-founder Caleb Elston is announcing that he, along with two other members of the Mosaic team, is working on a new startup called Delighted.Elston said Delighted is trying to solve a big problem the fact that businesses don't get any feedback from most of their customers. Usually, they'll interact with the 5 to 10 percent who need customer support, or who post complaints and questions on Facebook and Twitter, but from everyone else there's silence.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/KIWocOheL9M/
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