Why Brands Should Be Human on Social Media

The success of any social program is ultimately determined by its ability to connect on a one-to-one, human level. But what does it actually mean to be human in social media?

Is it having a fun and engaging brand? Speaking in everyday, colloquial language? Establishing a more relatable — even intentionally non-corporate — online presence?

To an extent, but these are surface symptoms. The core issue lies much deeper, in the nuances of how we interact with one another.

Specifically, there's a phenomenon in linguistics known as "code-switching." It refers to when a person alternates back and forth between multiple languages in a single conversation. Recently, a team at NPR dived into this concept, elevating it beyond linguistics and identifying its prevalence and significance on a cultural and sociological level. Read more...