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February 26, 2013 10:00 am GMT
Salesforce.com is launching Service Cloud Mobile, a package of four new features, including mobile co-browsing, in-line community support for game apps and a mobile chat capability. A fourth feature, designed specifically for customer service reps, allows agents to use mobile devices to give personalized support by connecting internally to get questions answeredthrough a lightweight activity stream experience.The new features are part of Salesforce.com Service Cloud and demonstrative of what executives say is the company's plan to "double down" on mobile in 2013.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/zL0QW1vgJEI/
Salesforce.com Launches Service Cloud Mobile With In-App Customer Service, Co-Browsing And Chat
Salesforce.com is launching Service Cloud Mobile, a package of four new features, including mobile co-browsing, in-line community support for game apps and a mobile chat capability. A fourth feature, designed specifically for customer service reps, allows agents to use mobile devices to give personalized support by connecting internally to get questions answeredthrough a lightweight activity stream experience.The new features are part of Salesforce.com Service Cloud and demonstrative of what executives say is the company's plan to "double down" on mobile in 2013.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/zL0QW1vgJEI/
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