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August 28, 2012 01:43 pm PDT

Apple's "secret" Genius training manual

Gizmodo acquired a copy of the Apple Genius Training Student Workbook. At the Apple Store, computers don't "crash," they "stop responding;" software never has a "bug," it just has an "issue;" and products don't run "hot," just "warm." From Gizmodo: The point of this bootcamp is to fill you up with Genius Actions and Characteristics, [...]


Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/xRqLQ5fgs9s/apples-secret-genius-tra.html

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