An Interest In:
Web News this Week
- March 28, 2024
- March 27, 2024
- March 26, 2024
- March 25, 2024
- March 24, 2024
- March 23, 2024
- March 22, 2024
July 13, 2012 01:53 am GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/zVBefBkaSRs/
The Future Of Customer Experience 3 Examples Of Virtual Assistants, Biometrics And Siri-Style Services
The future of customer service is less about the people than it is the sound of a person or even the virtual image of an individual.Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities.Salefsorce.com is on the edge of this trend. It continues toacquirecompanies that makes it easier for agents to become more efficient and customers to experience a less odious way of getting their issues answered. This week it acquired GoInstant, which makes it easier for anyone in a customer experience role to share a Web page. It requires no plug-in. It's simply a URL that connects the agent and the customer having problems or seeking answers to their questions.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/zVBefBkaSRs/
Share this article:
Tweet
View Full Article
Techcrunch
TechCrunch is a leading technology blog, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.More About this Source Visit Techcrunch