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June 19, 2012 03:14 pm GMT
Plenty of news coming out of Le Web London this morning. Aside from Box announcing a new London office to scale it's 15% annual growth in Europe, today we also have news that cloud-based CRM platform Zendesk has landed a UK Government contract for its recently launched new GOV.UK portal for government services.The usual Zendesk ticketing system will be used to alert the GOV.UK team to inbound customer enquiries allowing them to prioritise queries, and this also incorporates social media customer service. Zendesk has been ramping up the social side with Facebook integration late last year and a Twilio-powered VoIP system.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/8FKU7wkHt0A/
Zendesk Adds UK Government To Its List Of European Clients
Plenty of news coming out of Le Web London this morning. Aside from Box announcing a new London office to scale it's 15% annual growth in Europe, today we also have news that cloud-based CRM platform Zendesk has landed a UK Government contract for its recently launched new GOV.UK portal for government services.The usual Zendesk ticketing system will be used to alert the GOV.UK team to inbound customer enquiries allowing them to prioritise queries, and this also incorporates social media customer service. Zendesk has been ramping up the social side with Facebook integration late last year and a Twilio-powered VoIP system.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/8FKU7wkHt0A/
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