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April 6, 2012 07:15 pm PDT

Having lots of well-paid staff around is good for retail profits

Why "Good Jobs" Are Good for Retailers, a Harvard Business Review study by MIT's Zeynep Ton, argues that the success of retailers like Uniqlo and Trader Joe's can be attributed, in part, to maintaining high levels of well-paid staff. This runs contrary to contemporary retail wisdom, which has relentlessly focused on cutting staff levels to [...]


Original Link: http://feeds.boingboing.net/~r/boingboing/iBag/~3/lQ-lPwMdKKc/having-lots-of-well-paid-staff.html

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