An Interest In:
Web News this Week
- March 20, 2024
- March 19, 2024
- March 18, 2024
- March 17, 2024
- March 16, 2024
- March 15, 2024
- March 14, 2024
Some of Our Sources
- Engadget
- Simplebits
- Smashing Apps
- FanExtra - PSD
- Crazy Leaf Design
- My Ink Blog
- 24 Ways
- Stylized Web
- Daily Now
- The Verge
Help Webnuz
Referal links:
January 31, 2012 12:59 pm GMT
Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a brand new Assistly-inspired social and mobile customer service platform for small businesses, called Desk.com.As you may remember, Assistly helped companies collect and organize all of their customer conversations into a prioritized actionable list and equips support staff with the tools to respond to customers. The application allows businesses to filter conversations, access customer histories, automate processes and even tap into social media conversations on Facebook, Twitter and other sites. And Assistly provides users with key metrics and analytics, such as case volume, interaction volume by channel, response time, service levels, agent performance and more.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/SazVbPS1xoA/
Salesforce Launches Assistly-Powered Social And Mobile Customer Service Platform For SMBs, Desk.com
Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a brand new Assistly-inspired social and mobile customer service platform for small businesses, called Desk.com.As you may remember, Assistly helped companies collect and organize all of their customer conversations into a prioritized actionable list and equips support staff with the tools to respond to customers. The application allows businesses to filter conversations, access customer histories, automate processes and even tap into social media conversations on Facebook, Twitter and other sites. And Assistly provides users with key metrics and analytics, such as case volume, interaction volume by channel, response time, service levels, agent performance and more.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/SazVbPS1xoA/
Share this article:
Tweet
View Full Article
Techcrunch
TechCrunch is a leading technology blog, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.More About this Source Visit Techcrunch