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December 16, 2011 02:05 am

Ask Slashdot: Good Metrics For a Small IT Team?


First time accepted submitter shibbyj writes "I'm a member of a small 3 person IT team for a medium sized business (approximately 300-350 employees) that has multiple locations internationally. I have been tasked with logging our performance using the statistics from our ticket management system. I've also been tasked with comparing these stats and determining if we are performing above or below what is considered optimal. I'm wondering what people opinions are on what good metrics should be in regards to mttr mtbf etc. I have had trouble finding information on this."

Read more of this story at Slashdot.


Original Link: http://rss.slashdot.org/~r/Slashdot/slashdot/~3/RbQiPRJdeqA/ask-slashdot-good-metrics-for-a-small-it-team

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Slashdot was originally created in September of 1997 by Rob "CmdrTaco" Malda. Today it is owned by Geeknet, Inc..

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