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November 14, 2011 11:48 pm GMT
Google has long been known as a company that favors algorithms andautomation which scale nicely to millions of people over human-powered services, which don't.That works well enough for them most of the time, but it's led to one key issue:if something goes wrong with a Google product, it's remarkably hard to get an actual human on the phone. It's hard to get too upset over this when you're using Google's free products, but it can be immensely frustrating when you're forking over money every month to use Google's Apps for Business suite,which allow business to take advantage of features like custom domains and admin tools.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/XVilXxep4WY/
Google Launches 247 Phone Support To Apps For Business Customers (Hooray For Humans!)
Google has long been known as a company that favors algorithms andautomation which scale nicely to millions of people over human-powered services, which don't.That works well enough for them most of the time, but it's led to one key issue:if something goes wrong with a Google product, it's remarkably hard to get an actual human on the phone. It's hard to get too upset over this when you're using Google's free products, but it can be immensely frustrating when you're forking over money every month to use Google's Apps for Business suite,which allow business to take advantage of features like custom domains and admin tools.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/XVilXxep4WY/
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