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November 5, 2011 07:00 pm GMT
Writing in 2002, Peter Drucker, the great management consultant, foresaw the future. In the next 30 years, he wrote, power will shift to the customer for the simple reason that the customer now has full access to information worldwide. And the stage for Druckers great power shift from the corporation to the consumer is, of course, the radically transparent Internet, where nobody, it seems, can hide anything from anyone.But is this power shift to the customer good for todays digital economy?
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/q1B9HZjSbqw/
In Defense of Reed Hastings
Writing in 2002, Peter Drucker, the great management consultant, foresaw the future. In the next 30 years, he wrote, power will shift to the customer for the simple reason that the customer now has full access to information worldwide. And the stage for Druckers great power shift from the corporation to the consumer is, of course, the radically transparent Internet, where nobody, it seems, can hide anything from anyone.But is this power shift to the customer good for todays digital economy?Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/q1B9HZjSbqw/
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