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September 12, 2011 06:30 pm GMT
Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup's popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Powered by Twilio, Zendesk Voice is a VoIP system that adds a call center to customer support. Businesses can set up a phone number and have incoming calls available in the Zendesk interface. And similar to Google Voice, Zendesk Voice will transform voice conversations and messages into transcripts and are embedded into Zendesk tickets. Customers are also able to listen to their previous phone conversations through the system.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/QQQlH8rWIEo/
Zendesk Adds A Twilio-Powered VoIP System To Cloud-Based Customer Support Platform
Customer support startup Zendesk is unveiling Zendesk Voice, a cloud-based call center that integrates with the startup's popular help-desk platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Powered by Twilio, Zendesk Voice is a VoIP system that adds a call center to customer support. Businesses can set up a phone number and have incoming calls available in the Zendesk interface. And similar to Google Voice, Zendesk Voice will transform voice conversations and messages into transcripts and are embedded into Zendesk tickets. Customers are also able to listen to their previous phone conversations through the system.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/QQQlH8rWIEo/
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