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August 30, 2011 06:54 pm GMT
There's more good news for the growth of the social enterprise. Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. Worldwide social CRM is projected to total $820 million in 2011.Gartner says that spending by buyers on social software for marketing, customer service and sales has increased by 40 percent in 2010, but social CRM remained less than 5 percent of the total CRM application market. And more than 100 vendors have social CRM offerings, but most are not profitable and generate annual revenue of less than $1 million.
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/wNyf8Mofysc/
Gartner: Social CRM Market Will Reach $1B In Revenue By 2012
There's more good news for the growth of the social enterprise. Gartner is reporting today that the social customer relationship management (CRM) market is forecast to reach over $1 billion in revenue by year-end 2012, up from approximately $625 million in 2010. Worldwide social CRM is projected to total $820 million in 2011.Gartner says that spending by buyers on social software for marketing, customer service and sales has increased by 40 percent in 2010, but social CRM remained less than 5 percent of the total CRM application market. And more than 100 vendors have social CRM offerings, but most are not profitable and generate annual revenue of less than $1 million.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/wNyf8Mofysc/
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