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August 29, 2011 04:57 am GMT

Being Right

lincolnOne of Steve Jobs' most devastating talents is in knowing when he is right. By he I mean he and his team of talented designers, engineers, supply chain wranglers, and technologists. Standing pat when the alternative is worse is a difficult move to make, but one Apple under Jobs has made a trademark.Take the iPhone 4 and its famous dropped calls crisis. Jobs responded by delivering a software patch, comparing the problem to other competitor's offerings, providing a free case to those who'd already bought the phone, and making a deal with Verizon to fix the real problem: AT&T. You could see the resolve in the strategy. This is what we've discovered, this is what we will do, we bet you'll stick with us. He was right.

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/U9IG3a6qzpM/

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