Your Web News in One Place

Help Webnuz

Referal links:

Sign up for GreenGeeks web hosting
August 9, 2011 04:31 am GMT

Airbnb Rolls Out 247 Phone Support, Additional Safety Features

airbnbLess than two weeks ago, red-hot startup Airbnb got rocked by a wave of negative press after one of its guests blogged about the traumatizing experience of coming home to her apartment to find it utterly wreckedby a guest.Airbnb's initial response was lackluster at best. But after a couple of false starts, Airbnb CEO Brian Chesky wrote an unconditional apology that reaffirmed that the company understood the concerns and was going to do everything it could to make things right. He promised a $50,000 insurance guarantee for hosts, as well as additional safety features that were on the way. And a week after that apology, we're seeing the fruits of their efforts.

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/NQCJl7C-qMk/

Share this article:    Share on Facebook
View Full Article

Techcrunch

TechCrunch is a leading technology blog, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.

More About this Source Visit Techcrunch