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August 2, 2011 05:10 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/tDGgtR5ptXY/
Zendesk Brings Customer Service SaaS To The Enterprise
Customer support startup Zendesk going after enterprise clients with the launch of a new solution that is tailored to large organizations. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk/support ticketing application that gives companies a simple way to manage incoming support requests from end customers. Zendesk's new enterprise grade features include unlimited internal usage, so large customers can enable company-wide insight into service operations. The company has also created a specialized platform for parent companies with multiple brands that can centralize their support teams while maintaining branded customer facing support portals.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/tDGgtR5ptXY/
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