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August 2, 2011 04:38 pm GMT
Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/2qorLPQBSSg/
Apple's Tech Support Is Not As Good As It Used To Be, Study Claims
According to a study conducted by Minnesota-based research firm Vocal Laboratories (aka Vocalabs), Apple's lead in tech support quality is slipping, while consumer satisfaction scores for HP are improving.Vocalabs interviews people by telephone right after a customer service experience, and for this study completed 4,161 surveys between May 2008 and June 2011.Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/2qorLPQBSSg/
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