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April 24, 2011 10:17 pm GMT

@AmericanAir, You Suck

As I sit here writing this post, I am on board an American Airlines flight from Chicago to New York City. I consider it a minor miracle that the plane is actually in the air. After two cancelled flights on this trip alone, a seat without a cushion, and some trouble counting the number of people on the plane which made us return to the gate a second time after another minor problem, I've lost count of how many errors American Airlines has now made in this comedy that is my travels. Oh, and @AmericanAir also managed to prove that it is an utterly toothless marketing arm of American which fails when it comes to providing actual customer service. I never thought I'd say this as a loyal American Airlines customer who has travelled hundreds of thousands of miles on American over the years, but it may now be worse than Delta.Yes, this is going to be a rant. There isn't any one thing I can point to that makes me never want to fly American again. Rather, it is everything"a succession of flubs and foibles. I like to believe I am a pretty tolerant air traveler, but everyone has a breaking point.

Original Link: http://feedproxy.google.com/~r/Techcrunch/~3/9iTWEUZSX6A/

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